Future Ordering™

App, web, voice and kiosk self-ordering perfected in the cloud.

Whether you are a chain or a global franchise organisation, you need a flexible self-ordering offering. With a single application for app, web and kiosk ordering channels, that seamlessly integrates with your loyalty, marketing, operations and point of sale – Future Ordering keeps the revenue high and the total cost of ownership low.

Learn more about the Future Ordering cloud

Laptop — Self-ordering channels Delivery Point of sale Order ready board

Phone — Self-ordering channels Delivery Point of sale Order ready board

Built for enterprises

Future Ordering is a highly scalable and lightning fast cloud based Software as a Service for the restaurant chains of tomorrow. Multiple brands in several countries in a mix of own and franchise arrangements? No problem, with multi-tenancy, multi-language, multi-currency and regional localisation catered for.

Software as a Service

With central control, PCI-DSS compliance, custom integrations, local payment options, remote device management and monitoring – we provide the most flexible and scalable ordering cloud built from decades of hands-on F&B experience.

Fully branded

A user interface is like taste - no brand should be the same. The Future Ordering user journey offers an intuitive and unified customer experience across all ordering channels. Your product options and user journey can of course also be adjusted according to your specific needs. We can optimise the UI for ordering speed, kitchen preparation time or average spend - some really clever people put a lot of thinking into this.

Sales optimisation heaven

We know that your operating margin depends on flexibility in offering and price in addition to a sophisticated upsell, across stores, regions and time zones. Future Ordering extends your existing POS menu with full control and adjustability to be able to optimise your business in real time.

With the Future Ordering sales and channel specific behavioural data, user profiling and A/B testing together with machine learning and smart contextual upsell, you will be able to maximise your revenue from the cloud.

Seamless POS integration

A high performing F&B operation is like a finely tuned machine. The key in getting self-ordering to work is to be fully integrated with this machine and all its components. From being able to customise all products as at the till to work seamlessly with kitchen display systems, printers, loyalty, fiscal rules and regulations all the way down to reporting and analytics. By achieving this, your kitchen station system and restaurant staff can continue to work and care for your guests in the same way as before.

Trusted by the most innovative restaurants in the world.

"Future Ordering helps us with our vision to build the best burger chain in the world."

48 hours

How long it took for Max Burgers to shift to curbside delivery to tackle the covid-19 crisis and stay open for business.

Get the full story in the Oracle Blog.

Always ready to take the order. Anywhere.

Extend your operations outside the walls of your locations. With app & web ordering your customers are walking around with your stores in their pockets, on their tablets at home or computers at work. Order ahead, user recognition, smart communication, marketing tools and loyalty schemes are the secret sauce to growing your business in the Future Ordering cloud.

Watch the film

Learn more about app & web ordering

Online ordering

Future Ordering for responsive web and native apps is a fully branded experience that extends your POS to the cloud. We used 20 years of web development learnings to create a high performing, fast and yet simple and intuitive user experience that works across platforms and screen sizes. Does your brand need seamless transitions between self-ordering, digital marketing, your website and existing native apps - check! We designed our product with API's to do just that.

Get to know your guests

With Future Ordering you have the flexibility to offer both a user account and an agile guest ordering option. Succeeding with user accounts requires social login and features like order history, repeat orders and favourite products. Your cloud ordering efforts will thrive only when self-ordering is the more convenient ordering option.

We are true believers of privacy by design. Future Ordering will comply with the General Data Protection Regulation (GDPR) with regards to personal information and to have routines in place for working with the responsibilities and duties of data controllers and processors.

Marketing and loyalty

Future Ordering incorporates a toolbox and best practices developed by industry experts on how to; increase revenue on your existing business, create new business, incentivise visits in slow days/hours as well as increase frequency and retention. Our approach is to work closely with your existing loyalty system and POS to create a true multichannel offering as well as provide the tools to seamlessly link your online marketing with your online sales.

Guest communication

Future Ordering is built to be able to communicate with your users via messaging, e-mail and push notifications. If you use a Kitchen Display System we can even pick up the order status and feed it back to the user's phone/browser to get the fresh made food and the guest to meet at the door.

Payment options

When someone wants to pay you money - why not provide the payment options they prefer? Future Ordering comes with a set of default payment providers but also has the flexibility to integrate against your local online wallet, gateway or mobile payment option that is popular on your market. And by the way - Future Ordering will take a lot of the load of PCI-DSS off your shoulders.

On-premise queue busting magic.

We know them as kiosks but the name should really be "Queue Busting Money Making Machines". Give the guest control over their ordering and payment and enjoy an increased order accuracy, a huge uplift in average check and free up valuable resources so operations can focus on speed and service.

Learn more about kiosk ordering

QSR kiosks or ordering tablets

The QSR business is fast by nature and a quick solution when on the move. Having queues means lots of missed opportunities and to have staff handling ordering and payment takes resources from production which results in a lower throughput. But what about the guest? Well, many actually prefer self-ordering compared to face-to-face ordering for reasons like control, integrity and time.

With years of experience and literally millions of transactions monthly we learned how to design guest flows, optimise throughput with technology that works from when the guest enters the door down to your monthly management sales review.

The kiosk user experience

The Future Ordering kiosk interface offers a branded customisable user journey that can be optimised for speed, average spend or preparation time. Together with a best of breed upsell across all ordering channels, this will do magic for your average check.

Custom order status

Ordering, product customisation and payment is integrated to the point that the kitchen and store operations don't have to care about what ordering channel is being used. If you are using a Kitchen Display System our customer facing order ready board will even show the order status for all your orders regardless of channel - till included.

Central control

The Future Ordering cloud gives you central real-time control of menu, pricing and campaigns as well as tools for remote management and lockdown. Troubleshooting is possible down to single services or hardware components and can be connected to your existing monitoring platform.

Payment and compliance

Out-of-the-box Future Ordering offers an unattended payment terminal integration that is pre-certified with multiple processors and acquirers. Working with the highest level of cardholder data protection through P2PE helps you de-scope from PCI DSS. The Future Ordering payment interface also supports integration with online payments and mobile wallets.

Full service offering

We can't offer you world peace, but a fully working kiosk ecosystem could possibly be the next best thing. The Future Ordering SaaS together with our (or your) hardware and payment partners, forms a full service offering - from installation, monitoring and swap service to compliance and application lifecycle management.

Your brand needs to join the conversation.

Old school is the new cool. Enable ordering with voice or chatbot seamlessly integrated with the Point of Sale. Digital assistants are already at your service in over a billion devices ready to take your guests orders.

Ready, steady, go. Optimize collection.

Increase your operational efficiency with a separate collection line. The Order Ready Board is integrated against your Kitchen Display System and keeps guests informed of your kitchens progress, gets rid of lines and help to reduce employee workloads.

Become the restaurant of the future.

1. Marketing and loyalty.

Communicate with your guests, seamlessly link digital marketing to your online sales channel. Segment and incentivise only that special guest or promising sleeper.

2. App & web ordering.

Earn more business by always being the most available and convenient ordering option. Run your operations on full capacity with increased takeout and delivery.

Learn more about the future of ordering

3. Kiosk ordering.

Kill the queues, enjoy an increased order accuracy, a huge uplift in average check and free up valuable resources so operations can focus on speed and service.

4. Upsell.

An intelligent contextual upsell algorithm supported by machine learning will increase your revenue per guest by selling more of the high margin upsell products.

5. Payment.

Card, online or mobile wallets. Let the guests decide what payment option to use on your markets. Done right, a lot of the load of PCI-DSS will be taken off your shoulders.

6. Food preparation.

Ordering, product customisation and payment, integrated to the point that the kitchen and store operations don't have to care about what ordering channel is being used.

7. Status and delivery.

Give the guest real-time order status on their device, on a screen at a specific pickup point in the store or connected to the dispatch system of your delivery fleet.

8. Data and optimisation.

Enhance your reporting and analytics with detailed behavioural- and channel specific data. Analyse and optimise to maximise your revenue from the Future Ordering cloud.

SaaS pricing.

Business.

Restaurants, take away, quick serve etc.
As low as
€50 per store per month.*
For up to 350 transactions per store per month (average).
* €16 per extra 100 transactions, up to a maximum of €250 per store per month.
40 stores maximum.

Learn more about pricing

Maximum 1.600 transactions per store per month (average).
Start-up fee:
€10.000 per brand.
PCI-compliant: Yes.
Kiosks: No.
Loyalty: No.

Enterprise.

Large chains, multi-channel brands etc.
As low as
€50 per store/kiosk per month.*
When more than 190 stores or kiosks (We count a store selling online as one and each kiosk as one).
* €10 extra per 10 stores fewer than 190, up to a maximum of €250 per store per month.
Unlimited stores.

Unlimited transactions.
Start-up fee:
€10.000 per brand for online.
€20.000 per brand for kiosks.
PCI-compliant: Yes.
Kiosks (20 minimum): Yes.
Loyalty: Yes.

Customised.

Hotels, arenas, canteens etc.
As low as
€500 per location per month.*
When more than 25.000 transactions per location per month.
* €10 per 100 transactions fewer than 25.000, up to a maximum of €500 per location per month.
Unlimited locations.

Unlimited transactions.
Start-up fee:
Quote always on an individual basis.
PCI-compliant: Yes.
Kiosks: Yes.
Loyalty: Yes. * hardware not included.

About

Future Ordering.

We have been around building stuff online since the late '90s. We all used to build systems, experiences and products in different tech savvy industries. Over the years a team formed around talent, mutual respect and a strong obsession for pushing the boundaries of technology.

Learn more

Contact us Request a demo!

The project

Many years ago our team was challenged to build the self-ordering platform for one of the best food and beverage brands in the world. A few years on, the restaurant brand was considered world leading also in that area. Success. We learned a lot and we suffered from our mistakes while the orders in their restaurants kept coming in – by the millions.

Stop, listen, learn

When enquires for similar solutions dropped in from F&B operators worldwide we went to meet with them. We listened and learned, bravely turning down projects offered to us while the drawings on our whiteboards took the shape into something new.

The product

We named the company and our product from what we could see on our whiteboards. We made sure to secure enough friends and funds to be able to stay in the game long term. Tens of thousands of hours later our technology is running smoothly in the cloud serving guests and making money for our clients.

Are you one of us?

We value experience, talent and respect. We promise to listen but to challenge. We need more people like us, forward thinking entrepreneurs with several years of professional working experience ready to disrupt an industry. If you think you have what it takes, have a look at available positions.

Contact us.

Request a demo - please tell us a bit more about your business and interest.

Title *
Full name *
E-mail *
Company name *
Brand(s) *
Store type
Service type
Main region of operation
Number of stores *
Point of sale system *
Interested in Mobile app ordering Web ordering Tablet ordering Kiosk ordering Drive-through ordering Delivery
Brief enquiry

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Omnichannel self-ordering.