Can you tell us a bit about your career journey before joining Future Ordering?
Looking at my career, it is an exciting experience that keeps on giving. From my very first job as a Customer Service Specialist, to my last work where I, among other roles, had the role as Head of Support & Service Fulfillment, developing & leading the internal 2nd line department.
What made you choose Future Ordering over other opportunities?
I do not take these decisions lightly, there are multiple factors that weigh in when making such a decision, and Future Ordering ticked all of the boxes. My first impression was that Future Ordering was a team of passionate doers with a high-performance culture, here to revolutionize the QSR business. Having worked here for 4 months, I can say that I made the right choice, Future Ordering have delivered on all expectations.
How would you describe your current role and what you enjoy most about it?
In my current role as Support Manager, our customers are in focus, making sure that we offer best in class support. Overseeing day-to-day operations, securing efficient external & internal processes that provides a good experience throughout the support value chain. What do I enjoy most about the role? Well, there is no better feeling in the world when you are solving customer issues, no matter how big or small they are.
What’s been your most memorable or rewarding moment so far?
That is a tough question, I feel that I’ve had so many rewarding moments, every ticket where we have provided value to our customers feels rewarding to me. (Might sound a bit cheesy but it is the truth!)
Why did you choose to work in your field?
I developed a passion for support early in my career, driven by my commitment to enhancing customer satisfaction. I take pride in making our customers' lives easier and ensuring they have a positive experience whenever they interact with our support team.
What’s the best part about working at Future Ordering?
The people, culture and our product. We’re a fantastic team of passionate, driven people, all working for the same goal for Future Ordering, to be the global standard in digital ordering for QSR brands, partners and guests.
How would you describe the company culture and team dynamics?
One team, one mission. No one gets left behind on the journey to our goal, we work hard and we have fun doing it.
Why should someone consider applying to Future Ordering?
Are you looking to work alongside the very best people in the business? Are you ready to join the mission of becoming the global standard in digital ordering for QSR brands, partners and guests? Then join us at Future ordering!
What surprised you most about working here?
I have not had any big surprises yet. Of course it has been a bit of a re-adjustment going to a scale-up business, but it has been a smooth transition over the past 4 months.
How does Future Ordering support your growth and development?
With its open and transparent culture that is displayed daily, I feel that I have the room to grow and develop to the best way that fits me.
What does a typical day look like for you?
No day is ever the same as the other, which is one other thing I love about my role and field.
How do you maintain a healthy work-life balance here?
Working out plays an important role in maintaining a healthy work-life balance, it gives me the boost I need before work, and gives me the ability to disconnect when needed. Kudos to Future Ordering for the 2 hour exercise that you can take out during the work-week, it truly promotes a good work-life balance.
What advice would you give to someone joining the company?
Go all in, and enjoy the journey ahead!
