Future Ordering and Flybuy create a frictionless pickup experience for Max Burgers, driving repeat visits and increased order volume.
Max Burgers, a 180+ burger chain across Europe that originated in Sweden, has a knack for innovation, both with menu items and technology. They rolled out a game-changing tech stack, including Flybuy, the world’s leading enterprise location technology platform and Future Ordering’s top-tier digital ordering platform for food and beverage.
Curbside makes up a huge portion of Max Burgers’ business, and they have confidence that this channel will only continue to grow moving forward. In fact, 30% of Max Burgers in-app orders are being picked up curbside. Max has been working with Future Ordering for many years for a seamless digital ordering experience, and recently added Flybuy Pickup for a location-based curbside solution. With this new powerful tech stack, they have enticed new customers while retaining current customers.
The labor efficiencies provided by this partnership have been monumental to Max Burgers staff. With Flybuy Pickup, staff is provided complete visibility into the customer’s journey to the restaurant so they can prepare orders based on exact arrival times and spend less time looking for customers in the parking lot.
“We are operating more efficiently than ever, and the time saved with Flybuy can be used by our staff to be able to provide a fast, seamless, and frictionless experience for our customers from the moment they place their order to the moment they receive their food.”
Flybuy Pickup is fully integrated with Max Burgers Management System, enabling the kitchen to balance order preparation for dine-in and order-ahead customers simultaneously. This ensures maximum food freshness for all takeout orders, and automatically keeps the kitchen in sync with the servers.
“Max Burgers has implemented a seamless customer pickup experience across online and mobile ordering channels fully integrated with kitchen management systems, dramatically reducing customer wait times, improving staff efficiencies and maximizing product quality and freshness.”
“We look forward to continue working with the Flybuy team and world leading technology.”
Radius Networks is the leading enterprise location technology company and their Platform helps companies achieve operational excellence and simplify the guest experience. The Flybuy SaaS platform is leveraged by restaurants, retailers, hospitality, and grocers around the world and includes: Flybuy Pickup for curbside, in-store, and delivery driver pickup optimization; Flybuy Drive-Thru for drive-thru pickup and loyalty automation; Flybuy Tableside for dine-in ordering and table service solutions; and Flybuy Pay for location-based mobile payment facilitation. Radius Networks technology is installed globally in tens of thousands of locations across more than 60 countries.
Future Ordering is providing a digital ordering platform for global restaurant brands. Born in Stockholm, Sweden, Future Ordering has for almost 10 years been working restlessly to create a platform to disrupt the global Food and Beverage industry. We are powering some of the most profitable restaurant chains today, running in 10 countries, with millions of transactions per month.
Burgers was founded in 1968 and is Sweden’s oldest burger chain. MAX wants to become the best burger chain in the world by serving the tastiest burgers and by doing good in society; in the end making the planet a little better. MAX Burgers employs 7 200 people, has 183 restaurants in five countries. MAX had a turnover of SEK 4,1 billion in 2021.
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